Must be a slow news day at the BBC. A man from Brighton was ‘shocked’ to find out that the local police force in Brighton were following him on Twitter. That’d be Twitter, the publicly viewable site where anyone can follow your updates unless you make your profile private. The one where if you mention certain keywords you quickly acquire a whole load of extra followers trying to sell you something from that industry.
As the spokesperson for the Police in Brighton said, “We use Twitter to engage with the community in a really immediate way. It’s really helpful for us because we can allay any fears or rumours going round.
We can also engage with them and ask them what they want. It’s better than traditional media in that sense.”
Quite. It’s hardly like you’re going to pick up people tweeting “just broken into a house, ROFLMAO,” but instead you might see people in the area complaining about the noise or something relevant where you can get in touch quickly to address these concerns. Twitter isn’t just a medium for businesses and the media, there’s no reason at all why public bodies such as the Police shouldn’t get involved to speak directly to those they serve.
Of course it can go completely overboard as the ‘joke’ tweet about blowing up an airport showed in what has to be one the most ridiculous court cases and conviction in memory.